Franca S.

Franca Scrozzo
3015 45th Street
Astoria NY 11103
718.755.2138
Franca844@gmail.com

Employment

Dr. Pedro C. Kouretes, MD, Astoria, NY
Office Manager, 07/2012-Present
Maintain accuracy of data entry in Electronic Medical Records
Run daily operations in cardiology office
Increase patient traffic flow
Contact insurance companies on behalf of patients
Oversee collection of co-payments
Keep an efficient, and professional work environment by always providing the highest customer service by handing patient questions, complaints and inquiries in a timely manner
Use decision making and time management skills to make sure the office is productive having high patient care always

Nanny/Babysitter, Astoria, NY
11/2013-Present
Responsible for looking after a 9 month baby and one 3 year old on evenings or weekend; providing stimulating, age appropriate play, engagement and maintenance of the child’s belongings by preparing meals, clean up time, educational playtime, reading books, clothing care, walks, nap time, and flexibility to serve the children and parents on what is necessary and/or needed

Ho-Mau Liu & Pedro Kourtesis, MDS, Astoria, NY Office Manager, 06/ 2000-07/2012
Responsible for the thoroughness of documentation for all patient charts, filing, laboratory requisition reports and collection of co-payments
Manage referrals while building partnerships with the billing department
Manage Calendar, coordinate appointments and meetings
Train new employees
Provide solutions to unexpected situations; and look for alternative methods
Responsible for effective office operations; able to shift focus and activities quickly to prioritize tasks
Assist physicians with physical exams on patients as needed
Maintain budgets on necessary office orders
Assist in the planning of short term and long term objectives while coordinating with the primary office physicians, and communicate with other physician partners
Maintain knowledge of current trends, and suggest new ideas and projects to ensure office quality and patient services
Maintain EKG machine and perform EKGs on patients
Liaison with physician private offices to ensure reports and data is delivered as needed
Keep up with HIPAA laws and changes; maintain office confidentiality, and successfully build trust and patient loyalty for the physicians

Skills
Bilingual-English, Italian, and Spanish

Languages spoken: English and Spanish.

Additional services: Laundry and Light housekeeping.

Rate: $20/hour – $25/hour

Smoker:

No

Years of Experience:

5 years

CPR Certified:

No

Hours of Operation:

Early morning: Monday, Tuesday, Wednesday, Thursday, Friday, and Saturday.
Late morning: Monday, Tuesday, Wednesday, Thursday, Friday, and Saturday.
Early afternoon: Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, and Saturday.
Late afternoon: Monday, Tuesday, Wednesday, Thursday, Friday, and Saturday.
Early evening: Monday, Tuesday, Wednesday, Thursday, Friday, and Saturday.
Late evening: Monday, Tuesday, Wednesday, and Thursday.